Legal

Privacy Policy

Privacy Policy

Overview

At Punta Cana Proposal Packages, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We are committed to handling your personal data with the same care and discretion we bring to every proposal experience we create.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services. This policy may be updated periodically — continued use of our services constitutes acceptance of any revised version.

Information We Collect

We collect information you voluntarily provide to us, as well as certain data gathered automatically through your use of our website.

Personal Data: Your name, email address, phone number, and any details shared during reservation or consultation requests.

Event Details: Proposal date, package preferences, special requests, and partner details provided for planning purposes.

Payment Data: Billing information processed through secure third-party payment providers. We do not store raw card numbers.

Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.

How We Use Your Data

The information we collect is used solely to provide, improve, and personalize our services. Specific uses include:

  • Processing and confirming reservation requests
  • Communicating event logistics, updates, and confirmations
  • Customizing your proposal experience based on your preferences
  • Processing payments and issuing receipts
  • Sending promotional communications, if you have opted in
  • Complying with legal obligations and resolving disputes

We do not sell your personal data. Your information is never sold, rented, or traded to third parties for marketing purposes.

Sharing of Information

We may share your information with select third parties under limited circumstances necessary to deliver our services:

  • Vendor partners such as photographers, decorators, and resort liaisons, strictly for event execution
  • Payment processors for secure transaction handling
  • Legal authorities when required by applicable law or court order
  • Business successors in the event of a merger, acquisition, or sale of assets

All third-party partners who receive your data are contractually obligated to maintain confidentiality and use it only for the purpose for which it was shared.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies allow us to recognize returning visitors, analyze traffic patterns, and improve our website's functionality.

  • Essential cookies: required for basic site functionality
  • Analytics cookies: help us understand how visitors interact with our site
  • Preference cookies: remember your settings and choices

You may disable cookies through your browser settings at any time. Please note that some features of the website may not function properly without cookies enabled.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Reservation-related data is retained for a minimum of five years in compliance with applicable financial record-keeping regulations.

When your data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal data
  • The right to withdraw consent for marketing communications at any time
  • The right to data portability, where applicable

To exercise any of these rights, please contact us. We will respond to all requests within 30 days.

Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted communications, access controls, and regular security reviews.

While we take every precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to the continuous improvement of our security practices.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data without parental consent, we will take immediate steps to delete such information.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us. We take all privacy inquiries seriously and will respond promptly.